Refund policy

Shipping & Returns

Order Processing

Once your payment is confirmed, our team carefully inspects and prepares your artwork for dispatch.

  • Original artworks that are in stock are generally dispatched within 3–7 business days.

  • Commissioned, custom-made, or artist-created works follow the production timeline mentioned on the product page.

Shipping Within India

Coverage
We deliver across India to all serviceable PIN codes.

Delivery Time
Orders are typically delivered within 3–8 business days after dispatch, depending on your location.

Shipping Charges
Shipping charges are calculated automatically at checkout based on the artwork size, weight, and delivery location.

Order Tracking
Tracking details will be shared via email once your order has been dispatched.

International Shipping

We ship internationally to most countries.

Delivery timelines vary depending on the destination country, customs clearance, and courier partner.

International shipping charges are calculated automatically during checkout.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, VAT, or local government charges applicable in their country.

Packaging

Every artwork is packed with great care to ensure safe delivery.

Our packaging may include:

  • Protective corner guards

  • Bubble wrapping

  • Moisture-resistant protection

  • Heavy-duty rigid packaging

  • Flat packaging or secure art tubes where applicable

Damaged Deliveries

If your artwork arrives damaged:

  • Notify us within 48 hours of delivery.

  • Share clear photographs of:

    • The outer packaging

    • The damaged artwork

    • Shipping label

  • Please retain all original packaging until the issue has been resolved.

Our support team will investigate the matter and provide an appropriate resolution.

Returns & Refunds

Change of Mind

As most artworks sold on Collect.ANCIQ are original or limited-edition pieces, returns due to change of mind are generally not accepted unless specifically mentioned on the product listing.

Custom & Commissioned Artworks

Custom-made, personalised, and commissioned artworks cannot be cancelled or returned after production has started, except where the artwork arrives damaged or incorrect.

Eligible Returns

Returns may be accepted only if:

  • The wrong artwork was delivered.

  • The artwork was damaged during transit.

  • The artwork has a verified manufacturing defect.

Refund Process

Once the returned artwork has been received and inspected, approved refunds will be processed to the original payment method.

Processing times may vary depending on your payment provider.

Order Cancellation

Orders may be cancelled before dispatch.

Once an artwork has been shipped, cancellation requests cannot be accepted and our Return Policy will apply.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us.

Email: collect@anciq.com

Phone: +91 98109 93682

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)